Tungsten Learning Cloud FAQ

If your company currently has a line of credit with Tungsten Automation, you can purchase via PO through your Sales Channel. If you were issued a quote, your PO must match the quote and contain all part numbers, descriptions, pricing, quantities, ship to, sold to and bill to information. Please verify payment terms with your sales representative and list that on the PO.

You must notify This email address is being protected from spambots. You need JavaScript enabled to view it. immediately.

No. A course voucher is valid only for course enrollment. It cannot be used for certification exams or virtual sandbox rentals. Each voucher type has a different part number, and is limited to its specific type.

On-Demand: Online eLearning that allows students to take the class at their own pace. Includes text and videos. Some courses offer virtual sandboxes for rent.

Instructor-led Training (ILT): Led by an instructor in person or remotely (WebEx/Teams). These follow a fixed schedule, allowing for real-time interaction and discussion.

Log in at learn.tungstenautomation.com and click on the [My Training] link at the top of the page. Click on the {Library} tab to view your courses.

We encourage you to complete the training in the time specified. Extensions will be considered depending on the circumstances.

To change the learner for classes previously assigned to another, you must contact This email address is being protected from spambots. You need JavaScript enabled to view it..

Vouchers are valid for a period of one year from the date of purchase. Although the voucher is valid for one year, the course access period doesn't start until you apply the voucher to enroll in the course.

Use the preferred method below for your voucher type:

• Course Voucher: Click Purchase for the desired course. In the checkout cart, enter your voucher number in the Apply Voucher field and then click the Apply Voucher button, which will discount the price by 100%
• Certification Exam Voucher: Click Purchase for the desired certification exam. In the checkout cart, enter your voucher number in the Apply Voucher field and then click the Apply Voucher button, which will discount the price by 100%
• Virtual Sandbox Rental Voucher: Open the course and go to the training component with the Course Virtual Machine section. Enter the voucher number in the VM Voucher Code field and then click Submit. More information and a screenshot is located [HERE]

To check your course or certification exam voucher status, login and the go Support > [Voucher Redemption]. If you still need support, contact This email address is being protected from spambots. You need JavaScript enabled to view it. to troubleshoot or inquire about an extension.

Log in to learn.tungstenautomation.com. Click on My Training and navigate to the {Certs & Badges} tab.

The certification on a specific product version does not expire. However, digital badges expire after ten years. We encourage updating to current versions to stay current.

Certifications stay with the individual. Contact This email address is being protected from spambots. You need JavaScript enabled to view it. to have them moved to your new contact record.

Recover: Use the Lost Password link.
Change: Log in, click View Profile, then Edit {Update Your Profile}.

No, DO NOT create a new account. Contact This email address is being protected from spambots. You need JavaScript enabled to view it. and they will update your existing record so you keep your certifications.

Email This email address is being protected from spambots. You need JavaScript enabled to view it.. They can issue new licenses or clear MAC IDs depending on the circumstance.

Software should be downloaded directly via the link provided within your course, not from the general delivery site.

For course-specific questions, contact This email address is being protected from spambots. You need JavaScript enabled to view it.. For software troubleshooting, contact the Technical Support team at their support portal.

For information regarding Partner entitlements, please visit tungstenautomation.com/partners.